Improving Process Efficiency at Pediatric Hospital Emergency Department Using an Integrated Six-Sigma Simulation Methodology

Inadequate staffing and long waiting times in hospital emergency rooms are key concerns that can have a negative impact on patient safety health, as well the hospital’s overall performance. The purpose of this paper is to investigate scope combining DMAIC (define, measure, analyze, improve, control) methodology with discrete event simulation explore its successful deployment Jordanian healthcare sector. study discussed based case conducted utilizing technique application reducing time enhancing system efficiency Jordan’s Princess Rahma pediatric department. shows improvements performance process thus productivity department through adapting combined Six Sigma DES methodology. cycle was reduced by 73% present value, while simultaneously total 83%.